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Closing my account confirmation

FIXED
Highlighted
Hooked
Posts: 5
Registered: ‎19-04-2020

Closing my account confirmation

I have closed my account with the call centre as normal, and after that, I have received an email from plusnet saying that I am moving my internet service to another provider and that there is no confirmation of closing the plusnet telephone line.

I am not switching, I need to close everything.
I am now unsure if I have closed the account completely or if the line will remain open and if I need to do anything? Can you confirm? help!

Thanks

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 1,721
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Closing my account confirmation

Fix

Hello @efarnesi777,

Thanks for reaching out to us here. 

I'm sorry for the confusion that email's caused. To confirm the email you've received confirming another provider is taking over the line is an automatic one that generates once we get notification from another provider. It may be that someone has signed up for an account using your address (they may have inputted the details incorrectly), however, you've already requested a cease on a date before the transfer date, as such your account will close on the original date you requested. 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Highlighted
Hooked
Posts: 5
Registered: ‎19-04-2020

Re: Closing my account confirmation

Thanks for the answer