Still be charged for Plusnet Anytime calls

[#1]

I have still not been told when my account will be sorted out. I got Anytime calls added on 10th April, but your system still showing me being charged for calls.

But have now seen on your website that the Plusnet Anytime calls addon was closed some time ago for adding on , so should I have been given it, or should I have been given what appears to be its replacement "Unlimited UK calls and Mobile".

Can I please have some update on when this is going to be sorted. Two previous tickets already been closed over this, so getting less happy with PlusNet.

[#2]

Hi there @wakeman, I'm so sorry to read about the issues you've been experiencing with your Billing and your call plan.

I can see from your account that you spoke with an agent yesterday who advised you on this issue and things have been put in place to resolve this for you.

If you have any further questions or queries please do not hesitate to let me know.