Closing my account confirmation
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Closing my account confirmation
15-06-2020 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have closed my account with the call centre as normal, and after that, I have received an email from plusnet saying that I am moving my internet service to another provider and that there is no confirmation of closing the plusnet telephone line.
I am not switching, I need to close everything.
I am now unsure if I have closed the account completely or if the line will remain open and if I need to do anything? Can you confirm? help!
Thanks
Fixed! Go to the fix.
17-06-2020 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @efarnesi777,
Thanks for reaching out to us here.
I'm sorry for the confusion that email's caused. To confirm the email you've received confirming another provider is taking over the line is an automatic one that generates once we get notification from another provider. It may be that someone has signed up for an account using your address (they may have inputted the details incorrectly), however, you've already requested a cease on a date before the transfer date, as such your account will close on the original date you requested.
Thanks.
Re: Closing my account confirmation
17-06-2020 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the answer
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Closing my account confirmation