Change product and keep what I have
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Change product and keep what I have
10-01-2019 5:07 PM
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Re: Change product and keep what I have
10-01-2019 5:51 PM - edited 10-01-2019 5:52 PM
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I completely understand that you would like an official response from Plusnet and I'm sure that one of the Help team will respond shortly.
In the meantime maybe my personal experience may help allay some of your fears. I have changed products at least twice, from a 10Mb capped ADSL to Unlimited ADSL and then to Fibre. Since then I have also recontracted on the same Fibre product.
Throughout all of that I have retained both my static IP and webspace. I also have a domain hosted which has also remained.
As to activation fee, a change from a capped plan to an Unlimited plan does not involve a change of basic product and so no activation is required as such. A change from ADSL to Fibre does involve activation and may have a fee associated.
As part of any product change, PN may want you to commit to a new contract period, especially if they are offering a discount on the standard price.
Hope that helps
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Change product and keep what I have
10-01-2019 6:13 PM - edited 10-01-2019 6:13 PM
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Thanks, I've been a customer for years, they'd probably be happy to switch legacy customers I'd guess, I just don't want any unexpected "hiccups"!
Re: Change product and keep what I have
10-01-2019 7:09 PM
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Hello @Kwak,
Thanks for getting in touch.
We can indeed upgrade your services while keeping your static IP and web space. I would suggest checking our affiliates such as MSE, comparethemarket.com for a guide price and even mention these to our advisors as more often than not we can either match deals or get as close as possible to them. You can reach our Customer Options team on 0800 432 2632, they are open:
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
Alternatively we can arrange a call back if that is more convenient for you. If you leave me a PM with your preferred number, rough time-frame and date we can get that sorted for you.
Thanks.
Re: Change product and keep what I have
10-01-2019 10:49 PM
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Re: Change product and keep what I have
11-01-2019 8:39 AM
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Hi there,
I would advise to call our Customer Options Team as my colleague suggested above. They will be able to provide you with further details and give you more information on products/offers that we currently have.
Thank you,
Aisha
Re: Change product and keep what I have
15-01-2019 3:18 PM - edited 15-01-2019 3:18 PM
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OK for others interested in this question I phoned and they said it would be fine, so still good in 2019.
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