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Will Openreach charge £114.99 to switch the line in my new property?

abledj
Interested
Posts: 1
Registered: ‎15-01-2019

Will Openreach charge £114.99 to switch the line in my new property?

I'm moving house in the next few weeks and when I spoke to Plusnet they advised that I'll either have to pay Openreach £115 to switch the line from BT to Plusnet or they'll begin a new 18 month contract.

Is that charge genuine, or is it just a sneaky way of the agent getting some commission on extending my contract? It seems rather high.

2 REPLIES 2
AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Will Openreach charge £114.99 to switch the line in my new property?

Hi there,

 

I have updated a ticket on your account with further information regarding your query. You can view this here

 

Should you have any further questions, please feel free to get in touch.

 

Thank you,

Aisha

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Will Openreach charge £114.99 to switch the line in my new property?

Unfortunately there are costs involved in moving services, these are the cost of the orders to cease service at the old address and activate at the new one. There may also be installation costs involved. We offer the choice to pay these up front or to take out a new contract to help cover the costs over the course of this time period.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.