Hi, I've just seen an entry on my account for Cessation Charge of £30 activated. As I asked both BT and PlusNet about any other fees and I transferred with a MAC code I did not think there should be any charge. Could someone clarify this for me, thanks?
That entry is normal, it has relevance only for leaving Plusnet, not for joining. If you cancel your broadband service or transfer to another provider without using a MAC (or following a recognised migration process for an LLU provider) that cessation charge applies. Of course if you leave before your contract ends the appropriate early leaving charges apply even if a MAC is used.