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Mysterious 123 call on my bill

Hazsmith
Newbie
Posts: 2
Registered: ‎26-02-2015

Mysterious 123 call on my bill

Hi,
I've been looking through my itemised bill and noticed a 123 call made at 05.22 on 31/01! Ive googled this and it's the talking clock!! I have not made this call - it's only 50p but that's not the point. I would like this to be refunded and I will be looking out for this on further bills as there is no valid reason these should mysteriously appear and I be charged.
Many thanks
Hayley
2 REPLIES
Superuser
Superuser
Posts: 13,053
Thanks: 4,347
Fixes: 26
Registered: ‎22-08-2007

Re: Mysterious 123 call on my bill

Plusnet Help Team
Plusnet Help Team
Posts: 151
Thanks: 23
Fixes: 1
Registered: ‎06-08-2014

Re: Mysterious 123 call on my bill

Evening Hayley.
Welcome to the forums!
Townman is correct - sometimes the engineers will check the line by ringing 123 which I can understand is frustrating, especially when you're paying for it.
I've updated Ticket: 99498166 on your account and hopefully we can resolve this promptly.
Thanks!
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team