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Cessation Charge Activated?
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Cessation Charge Activated?
25-02-2015 9:30 PM
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Hi,
I've just seen an entry on my account for Cessation Charge of £30 activated. As I asked both BT and PlusNet about any other fees and I transferred with a MAC code I did not think there should be any charge.
Could someone clarify this for me, thanks?
I've just seen an entry on my account for Cessation Charge of £30 activated. As I asked both BT and PlusNet about any other fees and I transferred with a MAC code I did not think there should be any charge.
Could someone clarify this for me, thanks?
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Re: Cessation Charge Activated?
25-02-2015 11:16 PM
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That entry is normal, it has relevance only for leaving Plusnet, not for joining. If you cancel your broadband service or transfer to another provider without using a MAC (or following a recognised migration process for an LLU provider) that cessation charge applies.
Of course if you leave before your contract ends the appropriate early leaving charges apply even if a MAC is used.
Of course if you leave before your contract ends the appropriate early leaving charges apply even if a MAC is used.
David
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