Cancelling My Account!
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Cancelling My Account!
30-09-2015 12:22 AM
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I have my math here of how much you owe me but I want a proper bill wether it via email or post confirming all charges and refunds please...
Thanks.
Re: Cancelling My Account!
30-09-2015 1:37 PM
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Re: Cancelling My Account!
30-09-2015 1:37 PM
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Re: Cancelling My Account!
04-10-2015 11:43 AM
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Quote from: _Adam_Walker_ Hi The Almighty Cornholio,
I'll speak to our billing team and do my best to get a final bill to you ASAP.
Any updates Adam
Re: Cancelling My Account!
08-10-2015 12:47 AM
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Quote from: _Adam_Walker_ Hi The Almighty Cornholio,
I'll speak to our billing team and do my best to get a final bill to you ASAP.
YoooHoooo!
Whats going on Adam, Where's my money, I wouldn't want to send the heavy's round lol
But seriously a response...
Re: Cancelling My Account!
14-10-2015 1:41 PM
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Quote from: _Adam_Walker_ Hi The Almighty Cornholio,
I'll speak to our billing team and do my best to get a final bill to you ASAP.
Sorry for being rude but,,, HELLOOOOOO
`Do you want to sort the above out within the next 24 hours of I'm going back to CISAS again!
YOU OWE ME MONEY, Half Of Which you had no reason to take in the first place!
Deal with it NOW please
Re: Cancelling My Account!
14-10-2015 4:12 PM
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Re: Cancelling My Account!
14-10-2015 4:45 PM
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"We're emailing you to let you know that as your cancellation request has
now been placed. Your cancellation will take place on 21/10/2015."
This don't sound right,
Re: Cancelling My Account!
14-10-2015 4:47 PM
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Re: Cancelling My Account!
14-10-2015 11:07 PM
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Re: Cancelling My Account!
14-10-2015 11:47 PM
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I've complained about not receiving the promised final bill, and being ignored repeatedly, and now you have completely misunderstood my request which makes me think your weren't paying enough attention and now my member centre account doesn't exist, and I'm still without a final bill and also owed money that you realistically shouldn't of had as my broadband service was disconnected 3 days before the next billing period began...
But I was flexible as I understand the systems at PLusnet seems to be riddled with issues and don't work to a 21st century standard it seems, however todays errors and complaints have all originated from poor customer service and ignorance to the customers needs.
I expect a final bill or a full summary of all owed payments (by service and date) by email by 3PM on 15th October 2015 (Today) or I will be contacting CICAS with my existing case number and have them settle this issue instead.
Plusnet, you done the complete opposite of "done me proud" you've "done my head in" .... sort it out for f's sake
Re: Cancelling My Account!
15-10-2015 11:56 AM
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I've been over all the cancellation information on the account and have worked out the correct refunds due. There is no final bill due as you owe us no money.
I've reactivated your website login for 24 hours so you can see the breakdown of the refund here. Please note is the amount further down that we'll be refunding, not the one in the first paragraph.
Re: Cancelling My Account!
15-10-2015 12:12 PM
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I'm not waiting another 14 days! so someone needs to get in touch to arrange a BACS transfer.
As per the above, if this issue isn't resolved today I will be contact CICAS and making a complaint and further requesting payment for my time that has been wasted chasing these payments.
Re: Cancelling My Account!
15-10-2015 12:14 PM
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So I don't know why you seem to think Plusnet should be different
Re: Cancelling My Account!
15-10-2015 3:06 PM
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