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In Contract Discount Disappeared

geoffa
Grafter
Posts: 88
Thanks: 4
Registered: 08-12-2010

In Contract Discount Disappeared

My 2 year contract for Fibre Unlimited Extra has 7 months left to run. Could someone from Plusnet explain why my agreed discount of £4.99 has suddenly disappeared from my latest bill?
Thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: In Contract Discount Disappeared

Hi bellerby,
Thank you for bringing this to our attention. I have applied a ticket to your account with reference 113092863 which out lines the correction of your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
geoffa
Grafter
Posts: 88
Thanks: 4
Registered: 08-12-2010

Re: In Contract Discount Disappeared

Thank you for correcting this so quickly Ben, much appreciated.
Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: In Contract Discount Disappeared

No problems, just get in contact with us if you need any further assistance and we'll be more than happy to help.  Cool
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team