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Bizarre charges

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evasz
Newbie
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎03-11-2024

Bizarre charges

Hello,
I have broadband deal, but also pay for the line rental. However, I do not actually have a landline phone, just the router. My latest bill is almost £10 more due to the calls made from my landline?! What sort of scam is it if I don’t even have a phone connected to it?! Apparently I’ve been calling numbers 123, 01429221111, 01429231111 ?! How is this even possible Plusnet?
27 REPLIES 27
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Bizarre charges

@evasz  I'm guessing your dialling code is 01429? These calls are the result of Openreach (or their subcontractors) engineers liooking for spare connections and being too lazy to use the proper official number they are supposed to - or it could possibly be an exchange fault. What times are these calls being 'made'?

John
Mustrum
Community Veteran
Posts: 3,650
Thanks: 1,083
Fixes: 78
Registered: ‎13-08-2015

Re: Bizarre charges

@evasz  it sounds as if you have a dodgy connection which is causing the false calls. Report to PN and ask them to investigate.

Townman
Superuser
Superuser
Posts: 24,027
Thanks: 10,203
Fixes: 176
Registered: ‎22-08-2007

Re: Bizarre charges

No scam here!!

Take away the area code and you end up with low digit numbers dialled.  This is a characteristic of some line faults, which can make the phone line appear to be off hook and then generate pulses on the line which become detected as digit dialling.  Before tone dialling was invented, numbers were dialled (on rotary phones) by sending pluses (clicks) on the line.  A faulty line can do the same.

If you did have a handset on the line (extremely useful) you would probably discover that the line is noisy.  Report a phone line fault ... and ask if the charges for the phantom calls might be reimbursed.

@jab1 - calls to 123 (which have premium charges) are the usual naughty engineer go to phone number.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Bizarre charges

@Mustrum  - see the second suggestion in my post.😉

John
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Bizarre charges

@Townman Yep, I know that, and they were mentioned in the OP.😀

John
Townman
Superuser
Superuser
Posts: 24,027
Thanks: 10,203
Fixes: 176
Registered: ‎22-08-2007

Re: Bizarre charges

@jab1 

Oooops!! I missed that first number.  I would expect that there are a host of numbers being 'dialled' but most probably do not exist.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Bizarre charges

Would be interesting to see a sample - if the OP comes back?

John
evasz
Newbie
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎03-11-2024

Re: Bizarre charges

Thank you, the calls were allegedly made at different times ranging from 6am to 10pm throughout October. I am really worried this bizarre ‘fault’ escalates into even higher charges. The only three numbers I allegedly keep dialling are the ones I listed.
Is there an email address for Plusnet I can use? I am currently working overseas.
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Bizarre charges

Thanks for the clarification, @evasz . Unfortunately, there is no email address for PN - faults etc can only be reported either on here, via Twitter/'X' or via phone,

John
evasz
Newbie
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎03-11-2024

Re: Bizarre charges

Thanks! How I can ask Plusnet here to look into this? Do they generally check the forum?
Dan_the_Van
Hero
Posts: 3,118
Thanks: 1,555
Fixes: 90
Registered: ‎25-06-2007

Re: Bizarre charges

Not saying there is not an issue.

Checking 01429 221111 turns out to be business Bridgman I B C in Hartlepool, maybe 01429 231111 was the number being missed dialed?

 

jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Bizarre charges

The Help Team do drop in, but not as often as they used to. If I spot any around tomorrow, I'll try and give them a nudge. How long are you away for, as it would be easier/better for you to call?

John
jab1
Legend
Posts: 19,205
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Registered: ‎24-02-2012

Re: Bizarre charges


@Dan_the_Van wrote:

Not saying there is not an issue.

Checking 01429 221111 turns out to be business Bridgman I B C in Hartlepool, maybe 01429 231111 was the number being missed dialed?

 


From a property which is not being used, and in any case, does not have a landline phone connected?

John
Dan_the_Van
Hero
Posts: 3,118
Thanks: 1,555
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Registered: ‎25-06-2007

Re: Bizarre charges

@jab1 

Yes I did read the thread, I just pointing who the phone number belonged to, okay?