cancel
Showing results for 
Search instead for 
Did you mean: 

Bizarre charges

FIXED
jab1
Legend
Posts: 19,122
Thanks: 6,275
Fixes: 288
Registered: ‎24-02-2012

Re: Bizarre charges

OK, @Dan_the_Van , but if @evasz is not even in the UK, is it possible the house is currently unoccupied?

John
Dan_the_Van
Hero
Posts: 3,090
Thanks: 1,526
Fixes: 90
Registered: ‎25-06-2007

Re: Bizarre charges

@jab1 

Not really sure what point your are trying to make, I know they are not in the country and they have no phone connected, so something is making calls. 

If you have an issue PM me!

evasz
Newbie
Posts: 7
Thanks: 1
Fixes: 1
Registered: a month ago

Re: Bizarre charges

Thanks jab1! Much appreciated.

Dan - I can assure you there is no physical phone at my property - I only pay for the line rental to get my broadband. It is also unoccupied at present, but without an actual phone even a ghost dial would be tricky Smiley

I have had my broadband for 18 months now and there has never been a single landline call so surely Plusnet will be able to see something dodgy is going on…
jab1
Legend
Posts: 19,122
Thanks: 6,275
Fixes: 288
Registered: ‎24-02-2012

Re: Bizarre charges

No issue, @Dan_the_Van  - just didn't don't quite follow you.

However, I'm only going to answer when it helps hopefully) the OP.

John
RobPN
Seasoned Hero
Posts: 5,236
Thanks: 2,758
Fixes: 13
Registered: ‎17-05-2013

Re: Bizarre charges

@jab1 and @Dan_the_Van keep your hair/wigs on!

As pointed out by @Mustrum and @Townman very early in the thread, there is almost certainly a fault on the line causing the calls to be made, which can be as simple as a broken/intermittent connection on a dropwire which is blowing in the wind.

jab1
Legend
Posts: 19,122
Thanks: 6,275
Fixes: 288
Registered: ‎24-02-2012

Re: Bizarre charges

@RobPN What little hair I have left is still firmly attached. 😀

John
jab1
Legend
Posts: 19,122
Thanks: 6,275
Fixes: 288
Registered: ‎24-02-2012

Re: Bizarre charges

@willcutforth  - any chance of looking at this issue?

John
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Bizarre charges

Had a gander @jab1 and as expected fault on the line. I am raising it now for you @evasz 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
jab1
Legend
Posts: 19,122
Thanks: 6,275
Fixes: 288
Registered: ‎24-02-2012

Re: Bizarre charges

Thanks, @willcutforth .

John
evasz
Newbie
Posts: 7
Thanks: 1
Fixes: 1
Registered: a month ago

Re: Bizarre charges

Thanks for looking into this!
evasz
Newbie
Posts: 7
Thanks: 1
Fixes: 1
Registered: a month ago

Re: Bizarre charges

Fix
And thank you so much for escalating jab1!
evasz
Newbie
Posts: 7
Thanks: 1
Fixes: 1
Registered: a month ago

Re: Bizarre charges

Mystery solved: rats have partially bitten through the cables outside, causing the mystery calls. Just when you think you’ve heard everything 🤣🐀
Thanks again everyone!
jab1
Legend
Posts: 19,122
Thanks: 6,275
Fixes: 288
Registered: ‎24-02-2012

Re: Bizarre charges

Glad it is sorted, @evasz .

John