Bizarre charges
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Re: Bizarre charges
03-11-2024 6:14 PM
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OK, @Dan_the_Van , but if @evasz is not even in the UK, is it possible the house is currently unoccupied?
Re: Bizarre charges
03-11-2024 6:18 PM
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Not really sure what point your are trying to make, I know they are not in the country and they have no phone connected, so something is making calls.
If you have an issue PM me!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Bizarre charges
03-11-2024 6:31 PM
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Dan - I can assure you there is no physical phone at my property - I only pay for the line rental to get my broadband. It is also unoccupied at present, but without an actual phone even a ghost dial would be tricky
I have had my broadband for 18 months now and there has never been a single landline call so surely Plusnet will be able to see something dodgy is going on…
Re: Bizarre charges
03-11-2024 6:32 PM
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No issue, @Dan_the_Van - just didn't don't quite follow you.
However, I'm only going to answer when it helps hopefully) the OP.
Re: Bizarre charges
03-11-2024 6:58 PM
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@jab1 and @Dan_the_Van keep your hair/wigs on!
As pointed out by @Mustrum and @Townman very early in the thread, there is almost certainly a fault on the line causing the calls to be made, which can be as simple as a broken/intermittent connection on a dropwire which is blowing in the wind.
Re: Bizarre charges
03-11-2024 6:59 PM
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@RobPN What little hair I have left is still firmly attached. 😀
Re: Bizarre charges
04-11-2024 3:03 PM
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@willcutforth - any chance of looking at this issue?
Re: Bizarre charges
04-11-2024 6:52 PM
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Re: Bizarre charges
04-11-2024 6:53 PM
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Thanks, @willcutforth .
Re: Bizarre charges
05-11-2024 2:12 AM
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05-11-2024 2:13 AM
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Re: Bizarre charges
11-11-2024 2:11 PM
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Thanks again everyone!
Re: Bizarre charges
11-11-2024 2:12 PM
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Glad it is sorted, @evasz .
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