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Bizarre charges

FIXED
jab1
The Full Monty
Posts: 22,708
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Registered: ‎24-02-2012

Re: Bizarre charges

OK, @Dan_the_Van , but if @evasz is not even in the UK, is it possible the house is currently unoccupied?

John
Dan_the_Van
Superuser
Superuser
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Registered: ‎25-06-2007

Re: Bizarre charges

@jab1 

Not really sure what point your are trying to make, I know they are not in the country and they have no phone connected, so something is making calls. 

If you have an issue PM me!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

evasz
Newbie
Posts: 7
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Registered: ‎03-11-2024

Re: Bizarre charges

Thanks jab1! Much appreciated.

Dan - I can assure you there is no physical phone at my property - I only pay for the line rental to get my broadband. It is also unoccupied at present, but without an actual phone even a ghost dial would be tricky Smiley

I have had my broadband for 18 months now and there has never been a single landline call so surely Plusnet will be able to see something dodgy is going on…
jab1
The Full Monty
Posts: 22,708
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Registered: ‎24-02-2012

Re: Bizarre charges

No issue, @Dan_the_Van  - just didn't don't quite follow you.

However, I'm only going to answer when it helps hopefully) the OP.

John
RobPN
Seasoned Hero
Posts: 5,421
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Registered: ‎17-05-2013

Re: Bizarre charges

@jab1 and @Dan_the_Van keep your hair/wigs on!

As pointed out by @Mustrum and @Townman very early in the thread, there is almost certainly a fault on the line causing the calls to be made, which can be as simple as a broken/intermittent connection on a dropwire which is blowing in the wind.

jab1
The Full Monty
Posts: 22,708
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Registered: ‎24-02-2012

Re: Bizarre charges

@RobPN What little hair I have left is still firmly attached. 😀

John
jab1
The Full Monty
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Registered: ‎24-02-2012

Re: Bizarre charges

@willcutforth  - any chance of looking at this issue?

John
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
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Registered: ‎27-11-2020

Re: Bizarre charges

Had a gander @jab1 and as expected fault on the line. I am raising it now for you @evasz 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
jab1
The Full Monty
Posts: 22,708
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Registered: ‎24-02-2012

Re: Bizarre charges

Thanks, @willcutforth .

John
evasz
Newbie
Posts: 7
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Registered: ‎03-11-2024

Re: Bizarre charges

Thanks for looking into this!
evasz
Newbie
Posts: 7
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Registered: ‎03-11-2024

Re: Bizarre charges

Fix
And thank you so much for escalating jab1!
evasz
Newbie
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎03-11-2024

Re: Bizarre charges

Mystery solved: rats have partially bitten through the cables outside, causing the mystery calls. Just when you think you’ve heard everything 🤣🐀
Thanks again everyone!
jab1
The Full Monty
Posts: 22,708
Thanks: 7,928
Fixes: 334
Registered: ‎24-02-2012

Re: Bizarre charges

Glad it is sorted, @evasz .

John