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Posts: 1
Registered: ‎23-04-2022


I've had 3 different bills the last 3 payments. My contract is 26.99 but this month it is now 31.37?
Posts: 29,566
Thanks: 6,652
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Registered: ‎11-01-2008

Re: Billing

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

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Posts: 23,211
Thanks: 9,726
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Registered: ‎22-08-2007

Re: Billing

2022 Billing increases

Users have found the first bill following the price changes on 31st March 2022 odd because the brief summary presented at the top of the bill is just that - a summary. It does not reflect the important details of each line as fully described on subsequent pages. The first bill after the price rise, has for each chargeable item and their associated discounts...

  1. A refund for the charges already paid on the previous bill (at the old rate) for the period from 31st March to the billing date
  2. A re-charge in arrears (at the new rate) for the period from 31st March to the billing date
  3. The charge at the new rate for the following month (charged in advance)

Consequently comparing this months bill with last months bill can create the impression that it has gone up more than the expected 9.3%. It is also possible that the annual prise rise is coincident with the end of the discounted minimum term, making the increase appear much larger.

Note: In some cases there is a known error on the first bill run which has omitted to adjust applicable discounts.

Price rises tend to cause users to review their account - some have found that their minimum term end date on the contract appears to be wrong, or inconsistent depending on which browser or environment they use to access the information. The one which looks sensible is probably the correct one. This issue is under investigation; if you need to confirm the details, please contact COTS.


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.