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Can i leave before my contract ends

wf1205
Hooked
Posts: 8
Registered: ‎27-09-2019

Can i leave before my contract ends

Hi
Just found better deal from talktalk. M paying 26 pound every month. Been with plusnet since 2019, just wondering how many months before contract ends I could change provider without any termination fee.
Thanks in advance
1 REPLY 1
Townman
Superuser
Superuser
Posts: 22,710
Thanks: 9,441
Fixes: 150
Registered: ‎22-08-2007

Re: Can i leave before my contract ends

If you are still within the minimum term of your contract and you chose to break the contract, then Early Termination Charges will apply.

Logging into the user portal should tell you how long is left of your minimum term, however on some accounts with some browsers these details are not displayed correctly. If there is any doubt about the dates, a quick call to COTS will inform you of the length left, the amounts of ETCs and potentially the best renewal deal.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.