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Bill went up by £35 last month.

OryxCallotis
Grafter
Posts: 45
Thanks: 2
Registered: ‎31-07-2016

Bill went up by £35 last month.

Just noticed my bill from last month. I know prices have gone up this year, but that seems like a bigger increase than normal. Any Plusnet staff know what's up?

7 REPLIES 7
jab1
Legend
Posts: 15,779
Thanks: 4,882
Fixes: 232
Registered: ‎24-02-2012

Re: Bill went up by £35 last month.

@OryxCallotis If you compare the details on page 3? (the breakdown of charges) with the previous month, does this give you any clues?

John
Longliner
Seasoned Pro
Posts: 557
Thanks: 274
Fixes: 7
Registered: ‎22-10-2014

Re: Bill went up by £35 last month.

You haven't reached end of contract, by any chance? I gave myself a nasty shock one year!

 

 

Mike

Champnet
Aspiring Hero
Posts: 2,484
Thanks: 922
Fixes: 11
Registered: ‎25-07-2007

Re: Bill went up by £35 last month.

Just checked my last bill and found I’ve been charged twice for line rental.
Plusnet are investigating.

I’m blaming British Gas……

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,784
Thanks: 857
Fixes: 217
Registered: ‎27-04-2007

Re: Bill went up by £35 last month.

Hi @OryxCallotis, I've just checked your account and it does look like you're out of contract. It would be best to have a chat with our customer options team if you're looking to re-contract, I can get someone to give you a ring if you like? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
OryxCallotis
Grafter
Posts: 45
Thanks: 2
Registered: ‎31-07-2016

Re: Bill went up by £35 last month.

If that's possible, then yes please. I had no idea the contract would expire. Shocked

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Bill went up by £35 last month.

Hey @OryxCallotis,

Thanks for getting back in touch. I'd be happy to arrange this, please send me a Private Message with a number the team can reach you on and a preference for when we try and ring Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 22,336
Thanks: 9,208
Fixes: 146
Registered: ‎22-08-2007

Re: Bill went up by £35 last month.

Can the staff send a PM to request the required information?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.