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Cant pay all of my overdue bill

JKirk92
Hooked
Posts: 8
Registered: ‎27-11-2022

Cant pay all of my overdue bill

Ive had a hard couple of months and unable to pay my bill. I do not want to be disconnected but i cant pay the full amount at the moment. I cant really ring as really struggle to talk on the phone due to my anxiety. I really don't want to be disconnected but I don't know what to do? Can anyone help? Ive trued online chat but I cant get past Joe.
Thank you
12 REPLIES 12
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Cant pay all of my overdue bill

Hey there @JKirk92 I'm so sorry to hear about having a hard time at the moment. With the anxiety I can fully understand as I massively suffer from it as well. Can you fire across your username via PM please?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
JKirk92
Hooked
Posts: 8
Registered: ‎27-11-2022

Re: Cant pay all of my overdue bill

How do i message you please
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Cant pay all of my overdue bill

You need to post 5 times, so 3 more times and you should be able to message me Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
JKirk92
Hooked
Posts: 8
Registered: ‎27-11-2022

Re: Cant pay all of my overdue bill

Ok thats fine
JKirk92
Hooked
Posts: 8
Registered: ‎27-11-2022

Re: Cant pay all of my overdue bill

2 more times
JKirk92
Hooked
Posts: 8
Registered: ‎27-11-2022

Re: Cant pay all of my overdue bill

Then ill message you lol. Thank you for your help
JKirk92
Hooked
Posts: 8
Registered: ‎27-11-2022

Re: Cant pay all of my overdue bill

Will inbox now
JKirk92
Hooked
Posts: 8
Registered: ‎27-11-2022

Re: Cant pay all of my overdue bill

Ill look later as i still cant
Townman
Superuser
Superuser
Posts: 23,018
Thanks: 9,608
Fixes: 160
Registered: ‎22-08-2007

Re: Cant pay all of my overdue bill

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Interested and Newbie) to send PMs:-

  • Have made 5 or more posts
  • Have logged in (and out) at least twice and made 3 posts

Having attained the (Hooked) ranking a PM is sent as follows:-

  1. Click on the staff member's name in the left panel
    Web capture_27-11-2022_111734_community.plus.net.jpeg
  2. Click on SEND PRIVATE MESSAGE on the right
    Web capture_27-11-2022_113524_community.plus.net.jpeg

Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters.


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Cant pay all of my overdue bill

I have had to note this on a ticket as personal details need to be done there. The link to it is https://www.plus.net/wizard/?p=view_question&id=229495609 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
JKirk92
Hooked
Posts: 8
Registered: ‎27-11-2022

Re: Cant pay all of my overdue bill

No one has got back to me and i have now been cut off. My anxiety is now sky high and im very upset. Ive had enough happen to us in the last week weeks and this has topped it off for me
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Cant pay all of my overdue bill

Hey @JKirk92,

I've responded to your PM.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team