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Bill went up by £35 last month.

OryxCallotis
Grafter
Posts: 29
Thanks: 2
Registered: ‎31-07-2016

Bill went up by £35 last month.

Just noticed my bill from last month. I know prices have gone up this year, but that seems like a bigger increase than normal. Any Plusnet staff know what's up?

4 REPLIES 4
jab1
Aspiring Legend
Posts: 12,131
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: Bill went up by £35 last month.

@OryxCallotis If you compare the details on page 3? (the breakdown of charges) with the previous month, does this give you any clues?

John
Longliner
Seasoned Pro
Posts: 411
Thanks: 195
Fixes: 7
Registered: ‎22-10-2014

Re: Bill went up by £35 last month.

You haven't reached end of contract, by any chance? I gave myself a nasty shock one year!

 

 

Mike

Champnet
Aspiring Hero
Posts: 2,304
Thanks: 857
Fixes: 11
Registered: ‎25-07-2007

Re: Bill went up by £35 last month.

Just checked my last bill and found I’ve been charged twice for line rental.
Plusnet are investigating.

I’m blaming British Gas……

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,054
Thanks: 649
Fixes: 183
Registered: ‎27-04-2007

Re: Bill went up by £35 last month.

Hi @OryxCallotis, I've just checked your account and it does look like you're out of contract. It would be best to have a chat with our customer options team if you're looking to re-contract, I can get someone to give you a ring if you like? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team