Bill went up by £35 last month.

OryxCallotis · ‎31-07-2016

Just noticed my bill from last month. I know prices have gone up this year, but that seems like a bigger increase than normal. Any Plusnet staff know what's up?

jab1 · ‎24-02-2012

@OryxCallotis If you compare the details on page 3? (the breakdown of charges) with the previous month, does this give you any clues?

John

Longliner · ‎22-10-2014

You haven't reached end of contract, by any chance? I gave myself a nasty shock one year!

Mike

Champnet · ‎25-07-2007

Just checked my last bill and found I’ve been charged twice for line rental.
Plusnet are investigating.

I’m blaming British Gas……

adamwalker · ‎27-04-2007

Hi @OryxCallotis, I've just checked your account and it does look like you're out of contract. It would be best to have a chat with our customer options team if you're looking to re-contract, I can get someone to give you a ring if you like? - Adam

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

OryxCallotis · ‎31-07-2016

If that's possible, then yes please. I had no idea the contract would expire.

TheMightyAJ · ‎26-03-2018

Hey @OryxCallotis,

Thanks for getting back in touch. I'd be happy to arrange this, please send me a Private Message with a number the team can reach you on and a preference for when we try and ring

If this post resolved your issue please click the 'This fixed my problem' button

Alex H
Plusnet Help Team

Townman · ‎22-08-2007

Can the staff send a PM to request the required information?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.