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Bill query

cardplayer4
Interested
Posts: 2
Registered: ‎14-02-2021

Bill query

I paid £209.88 for a years line rental in July 2020.  My bills were fine until the February 2021 bill. This includes line rental for £20.29.

My bills are usually 11.15  (Broadband)+ calls about £11/12 in total

 

This month it has shot up to £26.25 in total. 

 

Why is this?

 

Thank you

 

4 REPLIES 4
jgb
Aspiring Champion
Posts: 690
Thanks: 455
Fixes: 19
Registered: ‎01-08-2007

Re: Bill query

@cardplayer4 Has your fixed price broadband contract ended? Have you made more calls than usual? Check the breakdown in your bill to see if that clarifies the issue.

cardplayer4
Interested
Posts: 2
Registered: ‎14-02-2021

Re: Bill query

My query is why am I paying £20.29 line rental - when I paid for 12 months upfront in July 2020?

jgb
Aspiring Champion
Posts: 690
Thanks: 455
Fixes: 19
Registered: ‎01-08-2007

Re: Bill query

Apologies - I misunderstood the figures in  your first post. Sounds like yet another Plusnet problem with LRS which is one reason why they are about to discontinue it. Hopefully a Plusnet rep will be along to sort it out.

dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: Bill query


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

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If it fixed it click 'This fixed my problem'