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Order Still Says Processing After a Month

Anfield3000
Dabbler
Posts: 12
Thanks: 2
Registered: ‎25-01-2011

Order Still Says Processing After a Month

Hi, I placed an order to upgrade my broadband package to include phone a month ago and it still says "Processing". It said the switch from BT would be 10 days. Just wondering if someone can take a look to see what's happening. Thanks
3 REPLIES 3
Anfield3000
Dabbler
Posts: 12
Thanks: 2
Registered: ‎25-01-2011

Re: Order Still Says Processing After a Month

Hello, are staff able to deal with this on here?
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,929
Fixes: 989
Registered: ‎21-04-2017

Re: Order Still Says Processing After a Month

Sorry for the delay. I've poked the order along now and you should receive a transfer date within 24-48 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Anfield3000
Dabbler
Posts: 12
Thanks: 2
Registered: ‎25-01-2011

Re: Order Still Says Processing After a Month

Thank you so much.