Order Still Says Processing After a Month

[#1]

Hi, I placed an order to upgrade my broadband package to include phone a month ago and it still says "Processing". It said the switch from BT would be 10 days. Just wondering if someone can take a look to see what's happening. Thanks

[#2]

Hello, are staff able to deal with this on here?

[#3]

Sorry for the delay. I've poked the order along now and you should receive a transfer date within 24-48 hours.

[#4]

Thank you so much.