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Order Still Says Processing After a Month

Anfield3000
Dabbler
Posts: 15
Thanks: 3
Registered: ‎25-01-2011

Order Still Says Processing After a Month

‎05-02-2021 11:29 PM

Hi, I placed an order to upgrade my broadband package to include phone a month ago and it still says "Processing". It said the switch from BT would be 10 days. Just wondering if someone can take a look to see what's happening. Thanks
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Anfield3000
Dabbler
Posts: 15
Thanks: 3
Registered: ‎25-01-2011

Re: Order Still Says Processing After a Month

‎15-02-2021 1:42 PM

Hello, are staff able to deal with this on here?
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Order Still Says Processing After a Month

‎15-02-2021 1:48 PM

Sorry for the delay. I've poked the order along now and you should receive a transfer date within 24-48 hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Anfield3000
Dabbler
Posts: 15
Thanks: 3
Registered: ‎25-01-2011

Re: Order Still Says Processing After a Month

‎15-02-2021 2:04 PM

Thank you so much.
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