Bill query
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Bill query
14-02-2021 3:44 PM
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I paid £209.88 for a years line rental in July 2020. My bills were fine until the February 2021 bill. This includes line rental for £20.29.
My bills are usually 11.15 (Broadband)+ calls about £11/12 in total
This month it has shot up to £26.25 in total.
Why is this?
Thank you
Re: Bill query
14-02-2021 3:54 PM
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@cardplayer4 Has your fixed price broadband contract ended? Have you made more calls than usual? Check the breakdown in your bill to see if that clarifies the issue.
Re: Bill query
14-02-2021 4:04 PM
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My query is why am I paying £20.29 line rental - when I paid for 12 months upfront in July 2020?
Re: Bill query
14-02-2021 4:57 PM
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Apologies - I misunderstood the figures in your first post. Sounds like yet another Plusnet problem with LRS which is one reason why they are about to discontinue it. Hopefully a Plusnet rep will be along to sort it out.
Re: Bill query
14-02-2021 9:51 PM
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Moderators Note
This topic has been moved from Home Phone to My Account / Billing
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