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Account restricted

emma_weir
Newbie
Posts: 1
Registered: ‎14-03-2023

Account restricted

Hi,

 

My bill was paid last Friday and my account is still showing as restricted, even though it was only a couple of days late. I'm trying to renew my contract, as my bill has went up to over £40, and I don't want to have to pay this much again. I also have no voice due to long covid so can't talk on the phone for ages to get this sorted. Can someone help please?

 

Thank you,

 

Emma

1 REPLY 1
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 387
Thanks: 151
Fixes: 28
Registered: ‎01-12-2020

Re: Account restricted

Hi @emma_weir 

 

Thanks for reaching out over forums, checking over your account, everything looks ok now. Is your broadband working as it should do?

 Curtis Smith
 Plusnet Help Team