Account restricted

[#1]

Hi,

My bill was paid last Friday and my account is still showing as restricted, even though it was only a couple of days late. I'm trying to renew my contract, as my bill has went up to over £40, and I don't want to have to pay this much again. I also have no voice due to long covid so can't talk on the phone for ages to get this sorted. Can someone help please?

Thank you,

Emma

[#2]

Hi @emma_weir 

Thanks for reaching out over forums, checking over your account, everything looks ok now. Is your broadband working as it should do?