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Account restricted

cr21
Newbie
Posts: 3
Registered: 4 hours ago

Account restricted

My account says that my bill has been paid but every so often, depending on what websites I'm loading, I get redirected to Plusnet's billing portal, only to be told that there are no outstanding unpaid invoices, however is showing account restricted
Tags (2)
6 REPLIES 6
jab1
The Full Monty
Posts: 23,626
Thanks: 8,372
Fixes: 355
Registered: ‎24-02-2012

Re: Account restricted

Call PN Support and query.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 27,094
Thanks: 11,191
Fixes: 1,650
Registered: ‎21-04-2017

Re: Account restricted

I've fixed this, let us know if there are any more issues.

Anoush Mortazavi
Operations Assurance Professional
Plusnet
cr21
Newbie
Posts: 3
Registered: 4 hours ago

Re: Account restricted

Thank you for getting back to me!
It’s still showing a restriction when I sign in however no outstanding payments
Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 27,094
Thanks: 11,191
Fixes: 1,650
Registered: ‎21-04-2017

Re: Account restricted

I've raised it on RITM02164636 for you, should be sorted within a few days. 

Anoush Mortazavi
Operations Assurance Professional
Plusnet
cr21
Newbie
Posts: 3
Registered: 4 hours ago

Re: Account restricted

Thank you so much 👍
Gandalf
Community Gaffer
Community Gaffer
Posts: 27,094
Thanks: 11,191
Fixes: 1,650
Registered: ‎21-04-2017

Re: Account restricted

No problem, should be sorted now. May have to log out of the Member Centre and back in. 

Anoush Mortazavi
Operations Assurance Professional
Plusnet