£75 Cashback
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- Re: £75 Cashback
Re: £75 Cashback
28-02-2020 3:36 PM
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I received my cashback email on the 22nd of January and completed the form. But I haven’t received anything in the post. Should I be expecting a cheque or prepaid MasterCard?
Re: £75 Cashback
04-03-2020 12:06 PM
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Sorry to see that, I can see the reward was processed on 28/1/20 on our side it can take a litle over 30 days in some cases for those to get through so please let us know if that's still not reached you by the end of this week.
Re: £75 Cashback
10-03-2020 7:40 PM
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Re: £75 Cashback
15-03-2020 12:05 PM
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Thanks for getting in touch @atann.
I can see my colleague has responded to your open ticket with more information.
Let us know if there's anything else we can help with
Re: £75 Cashback
02-04-2020 2:44 PM
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Hello
I have also had the same issue with no cash back email received since joining in February
Please may a staff member contact me to sort this out?
Thanks
David
Re: £75 Cashback
03-04-2020 3:10 PM
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Hi @davidtrudiepres, thanks for getting in touch and I'm sorry you've net heard regarding your cashback reward. I've looked into this for you and although I can't confirm the account specifics via this support channel I've updated a ticket on your account which can be seen here.
If you could please refrain from posting your queries in multiple locations please as it prevents us from helping both you and other customers as swiftly as possible.
I hope this helps.
Re: £75 Cashback
08-04-2020 10:08 AM
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I signed up with Plusnet on 4th March and the actual installation date was 25th March ( 2 weeks ago ) but I still have not received my £75 cashback email. Please let me know what I havee to do to get my cashback.
Re: £75 Cashback
08-04-2020 10:15 AM
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My broadband went live on 25th February when should I expect to receive the e-mail from you to enable me to claim my £75 cashback.
Re: £75 Cashback
08-04-2020 1:44 PM
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#metoo
went live 02/03/20. Still no email. Please investigate.
Re: £75 Cashback
04-05-2020 3:28 PM
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Re: £75 Cashback
04-05-2020 5:08 PM
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We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble then please get back to us here with your username and we’ll be happy to help.
Re: £75 Cashback
on 04-05-2020 5:55 PM - last edited on 05-05-2020 6:18 AM by dvorak
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Hi I have not got an email and it has been longer than 30 days. My username is [Removed].
Moderators Note: Personal information removed
Re: £75 Cashback
04-05-2020 6:06 PM
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Re: £75 Cashback
04-05-2020 6:48 PM
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Re: £75 Cashback
on 05-05-2020 6:45 AM - last edited on 05-05-2020 2:32 PM by Strat
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I have checked through the FAQ with no luck, no email anywhere including spam/junk. My username is [Removed]
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
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