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Plusnet Web Dashboard Error

FIXED
thebrownjumper
Newbie
Posts: 3
Thanks: 2
Registered: ‎12-02-2021

Plusnet Web Dashboard Error

Hi,

 

I've had this issue for some time and wondered if anyone else has seen this issue?

 

On the home screen I see this error:

 

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

 

Would be good if this is something not on my side as I've tried clearing browser cache etc.

 

See attachment for screen shot.

 

Thanks in advance.

 

John

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Plusnet Web Dashboard Error

Fix

I've fixed this for you now

Can you check again? Let me know if there are further issues Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
thebrownjumper
Newbie
Posts: 3
Thanks: 2
Registered: ‎12-02-2021

Re: Plusnet Web Dashboard Error

Anoush,

 

Thank you for the swift response and fixing the issue.

 

Would it be cheeky to ask what it was you fixed in my instance. 😊

 

Really appreciate the help.

 

Regards

 

John

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Plusnet Web Dashboard Error

Awesome. The initial order to transfer your services to us was still showing as partially open on our systems which was preventing any further changes from being made, so I closed the order off.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
thebrownjumper
Newbie
Posts: 3
Thanks: 2
Registered: ‎12-02-2021

Re: Plusnet Web Dashboard Error

Anoush,

 

Fantastic - Interesting to know.

 

Thank you again for the very quick turn around.

 

Regards

 

John

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Plusnet Web Dashboard Error

No problem at all John

Let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team