voicemail not working
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- Re: voicemail not working
02-02-2020 12:49 AM
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I joined plusnet mobile in dec to find my voicemail not working. the answerrphone message to say to ring my answerphone was not constructive nor did it give a number to ring.
Customer services gave me a number but not all the details I needed, A the number to ring, then a phone call later B my number in the acceptable format and C a passcode which I did not have.
another call later I was told they would post me a passcode which would take 5 days to receive.
2 weeks later I phoned again to be given a passcode over the phone (something they said they could not do the first time)
2 HOURS later and speaking to online chat and on teh phone, the same message is still being repeated over and over on my ansaphone which is to dial using a trusted phone or my home phone.
I was told that this was a technical fault and I would hear back within 24 hours and this would be resolved but it was an issue they were aware of (they could have told me this WEEKS AGO!)
so..
2 more weeks its now 1st feb.
I STILL have no voicemail. I still cannot get my mediaction due to unable to access my voicemail and I cannot talk to anyone accept via chat online or phone, both of which have been over 2 months unable to resolve my issue!
If this is not resolved int he next 24 hours, I will be leaving plusnet and requesting a full refund!
Fixed! Go to the fix.
Re: voicemail not working
03-02-2020 3:39 PM
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Sorry to hear this @skiandu.
Can you ensure you aren't withholding your number when trying to call voicemail as this can cause issues?
If you're still having issues drop me a PM with the following:
- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
- Your date of birth
- The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month
Re: voicemail not working
04-02-2020 8:55 AM
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Maybe the solution is to cancel the subscription
Johnson
Re: voicemail not working
05-02-2020 10:12 AM
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Hi @Johnson, thanks for getting in touch.
I'm sorry you're experiencing issues with your voicemail. Could you please private message:
- your full name & confirmation that you are the account holder
- your full address including postcode
- the mobile number in question?
Once you've sent the details, please let us know via this public post.
Regards
Re: voicemail not working
on 05-02-2020 12:25 PM - last edited on 05-02-2020 3:15 PM by dvorak
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My full name is [Removed]
I am the account holder paying by monthly direct debit
The mobile number is [Removed]
Thanks
Ken johnson
Moderators Note: Personal information removed
Re: voicemail not working
05-02-2020 2:14 PM - edited 05-02-2020 2:16 PM
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You need to erase those personal details off a public forum, Ken, and send them by private message, as requested - "Could you please private message:"
06-02-2020 3:24 PM
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Hey @Johnson,
If you click on Alice#s profile name you'll get taken their profile page from there you should see the option to "private message". Once you've done so please give us a nudge here.
Thanks.
Re: voicemail not working
06-02-2020 6:32 PM
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well its now thursday this still has not been resolved. no one has replied to my PM, plus net support claim to have fixed it and its not fixed. i am now moving my account to another company and taking my broadband as well. considering i have been with plus net broadband since theys tarted up, this is not a move i take lightly, however they have lost the eprsonal touch and i no longer feel they care about the individual!
Re: voicemail not working
06-02-2020 7:08 PM
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@abails0105 @Mads Private message sent as requested
Re: voicemail not working
08-02-2020 10:59 AM
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Thanks for confirming those details @Johnson.
Could you also please confirm via PM:
- your date of birth
- last 2 digits from your sort code and account number used to pay the bill.
I'm sorry no on has responded to your private message as of yet @skiandu, would you be able to send the details requested by my colleague again so we can look into this for you?
Regards
Re: voicemail not working
08-02-2020 12:48 PM
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Re: voicemail not working
08-02-2020 5:27 PM - edited 08-02-2020 5:29 PM
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Ok so here is where I am at!
Hi, I received a email saying someone would call me at 4pm, its now 5.30 pm and no one rang. this is getting rediculous in that I moved to plus net mobile and cannot 4 weeks alter still get my voicemail..
I cant get my voicemail. I first found out when I called it to get my messages to hear a recorded message that doesnt tell me what number to ring, only I must ring using a trusted number or home phone.
I call to tech support, to be told 1 fourth of the information which is the number to ring,
so, call 2 and I am told the format with which I enter my mobile
so , call 3 to be told I need a passcode,
so call 4 to be told they cant give me a passcode, only send one in the post which willt ake 5 days.. (all the above could have been done by plus net giving me that information while I was on the phone!
so call 5 is made 2 weeks later as I still havnt got my passcode, and then to be given one there and then (why not before??)
I then find that after jumping through all these silly hoops, the end result is the same recorded message I have had to listen to for the past FOUR WEEKS!
I spent 3 hours last saturday and sunday with tech support via phone, mobile phone, home phone and online to get nowhere and be told its a technical issue and would be dealt with within 24 hours as urgently. and someone would call me back the next day.
and a week later
I am told my number is reset so it should work.
then I am told maybe I am witholding my number which would cause a problem (I am not)
7 emails later, I am told a call would come at 4pm, its now 5.30 and no call came
I AM NOT HAPPY!
oh and I posted on here in between that to be told get in touch via PM only to not receive any reply to my PM!
I AM WAY NOT HAPPY!
Re: voicemail not working
11-02-2020 12:35 PM
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Hello @skiandu,
I'm sincerely sorry for the failings of getting this resolved for you and I apologies for the continued inconvenience caused. I can see this issue has now been resolved, however, if you need further assistance please let us know.
Thanks.
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