porting my number after i received the SIM
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porting my number after i received the SIM
29-09-2022 1:57 PM - edited 29-09-2022 1:59 PM
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OK I'm moving to PLusnet after poor coverage and signal with Virgin Mobile
I will not cancel my virgin contract until i have received my plusnet SIM
My question is
if i have submitted my virgin PAC code on the plusnet application, then if my Sim takes longer than 2 days to arrive, or is delayed , will my phone still work with virgin until i cancel the virgin contract ?
or should i request a sim without giving a pac number and then get it ported after I receive the random number sim from plusnet ?
Many Thanks
Boyd
Re: porting my number after i received the SIM
29-09-2022 2:48 PM
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if i have submitted my virgin PAC code on the plusnet application, then if my Sim takes longer than 2 days to arrive, or is delayed , will my phone still work with virgin until i cancel the virgin contract ?
No, using your PAC will initiate the port and cancel your virgin contract, so if the sim doesnt arrive, your phone won't work
or should i request a sim without giving a pac number and then get it ported after I receive the random number sim from plusnet ?
Yes, the sim is sent normal post, so given the inconsistency of delivery times at the moment, I'd suggest this is the best way to avoid not having a working phone
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: porting my number after i received the SIM
30-09-2022 10:44 AM - edited 30-09-2022 10:46 AM
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To avoid any possible complication or porting issues, I always wait until after receiving the new provider's SIM, and activating their service, before submitting the PAC to the new provider.
No reason not to obtain a PAC though because they are valid for 30 days.
As MrW writes the Virgin service will terminate when the porting process starts/completes.
Re: porting my number after i received the SIM
02-10-2022 8:16 AM
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Hi there @boyderoo, there's no problem at all if you want to sign up for a SIM first and once that's received you can give us the PAC and we'll port the number over for you at that stage.
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