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Porting issue

Jennifer12
Newbie
Posts: 2
Registered: ‎29-09-2022

Porting issue

My number was due to be ported yesterday and I am still waiting..
3 REPLIES 3
newagetraveller
Pro
Posts: 692
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Re: Porting issue

Have you received any messages/e-mails advising that the port will complete yesterday? There's usually something about the progress etc. from just about all providers.

Has the service from the "losing" provider been terminated? Is it a port to PN?

Apologies if you have done, but have you tried rebooting the phone with the new SIM installed?

Jennifer12
Newbie
Posts: 2
Registered: ‎29-09-2022

Re: Porting issue

Got this yesterday.. Hello, your port request is confirmed & will complete on 28-09-2022. We'll be in touch to let you know once it's completed.

Had nothing to confirm it’s completed, old sim stopped working.

I have rebooted the phone several times and still nothing
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 437
Fixes: 99
Registered: ‎22-01-2018

Re: Porting issue

Hiya @Jennifer12

 

I'm really sorry for the issues your number has ported over but your service has not started. 

 

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

 

Can you PM me your mobile number and full name if you still need help with this? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team