plusnet mobile voice mail not working
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- Re: plusnet mobile voice mail not working
24-12-2016 10:03 AM
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Can anyone help?I transferred from T-mobile payg to plusnet last week,and now find my voice mail won't work.
Advisor working on it, but everything has failed so far. Told I will need to activate new sim card,which hasn't arrived as yet.
This has been going on for 2 days now:when I dial 555, electronic interference prevents the menu from listing options.
Advice from plusnet to date has beenpatchy and rather vague; I'm not impressed: can anyone offer advice?
Fixed! Go to the fix.
Re: plusnet mobile voice mail not working
24-12-2016 10:12 AM
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Wait for the new sim card?
Re: plusnet mobile voice mail not working
24-12-2016 11:10 AM
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Re: plusnet mobile voice mail not working
04-01-2017 9:09 PM
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Hello @wendyk
I was just wondering if you ever got this problem resolved? My Voicemail has never worked. All I get when I dial 555 is a recorded announcement in French! So I have not even been able to set up the Voicemail service in the first place.
Walt
Re: plusnet mobile voice mail not working
05-01-2017 1:19 AM
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Voice mail has now been disabled at my request.
Re: plusnet mobile voice mail not working
05-01-2017 9:13 AM
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Hi wendyk,
I'm really sorry to hear about this. If you could send me a private message, I'll be more than happy to look into this further and see if there's anything I can do.
- Rebeka
Re: plusnet mobile voice mail not working
05-01-2017 9:15 AM
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Have you not actually tried the new sim card with voicemail then?
Re: plusnet mobile voice mail not working
05-01-2017 9:17 AM
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Voice mail stopped working almost immediately following my move to Plusnet.
Re: plusnet mobile voice mail not working
05-01-2017 9:19 AM
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The wrong sim card was sent initially; now a second replacement has been sent.
05-01-2017 9:22 AM
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Hi wendyk,
I'll send you a private message so we can go through security and access your account.
- Rebeka
Re: plusnet mobile voice mail not working
28-02-2017 2:07 PM
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Hi Rebeka. I have v similar issue wendyk had following a port from TMobile. All services appear to work OK except voicemail. Settings all appear OK going through the menu options over phone [555] including the Personal Setting that 'correspondents will now be able to leave messages'. When I ring from another phone it eventually ends with message 'The mobile number you have called is currently unavailable. Please try again later'. Calling Plusnet support over a week ago I've waited as suggested to let all the porting complete. But it's now 28-Feb ....... email notification of port 'almost complete'from Plusnet was 16-Feb. Can you help .............. would be much appreciated.
Re: plusnet mobile voice mail not working
28-02-2017 2:19 PM
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Hi Audrey_Suntea,
If you could send me a private message, I'll be more than happy to take a look into this for you.
- Rebeka
Re: plusnet mobile voice mail not working
03-03-2017 1:59 PM
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Thanks RekekaPreston - sorted ............. all PN services working.
Re: plusnet mobile voice mail not working
03-03-2017 2:02 PM
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You're welcome.
If you need anything at all, don't hesitate to get in touch.
- Rebeka
Re: plusnet mobile voice mail not working
05-05-2017 8:16 PM
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Hi Audrey_Suntea how did you get this resolved?
I've just moved over from EE (Sim activated 28/04) and port completed on the 03/05 - Set my voicemail up as you did all looked fine but then realised clients aren't leaving voicemails - checked by calling myself and I get the same message that you were getting.
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