plusnet mobile voice mail not working

[#1]

Can anyone help?I transferred from T-mobile payg to plusnet last week,and now find my voice mail won't work.

Advisor working on it, but everything has failed so far. Told I will need to activate new sim card,which hasn't arrived as yet.

This has been going on for 2 days now:when I dial 555, electronic interference prevents the menu from listing options.

Advice from plusnet to date has beenpatchy and rather vague; I'm not impressed: can anyone offer advice?

[#2]

Wait for the new sim card?

[#3]

Yes I am waiting for the new sim-after Christmas now- I just wanted to know whether anyone had any clever tips.

[#4]

Hello @wendyk

I was just wondering if you ever got this problem resolved?  My Voicemail has never worked.  All I get when I dial 555 is a recorded announcement in French!  So I have not even been able to set up the Voicemail service in the first place.

Walt

[#5]

No I've given up: they've sent me a new sim card, but I'm not convinced that this will work and I'm fed up it.
Voice mail has now been disabled at my request.

[#6]

Hi wendyk,

I'm really sorry to hear about this. If you could send me a private message, I'll be more than happy to look into this further and see if there's anything I can do.

- Rebeka 

[#7]

Have you not actually tried the new sim card with voicemail then?

[#8]

Thanks Rebekah, I'd be most grateful.
Voice mail stopped working almost immediately following my move to Plusnet.

[#9]

No not yet; I'm awaiting advice from Rebekah.
The wrong sim card was sent initially; now a second replacement has been sent.

[#10 · Accepted solution]

Hi wendyk,

I'll send you a private message so we can go through security and access your account.

- Rebeka 

[#11]

Hi Rebeka. I have v similar issue wendyk had following a port from TMobile. All services appear to work OK except voicemail. Settings all appear OK going through the menu options over phone [555] including the Personal Setting that 'correspondents will now be able to leave messages'. When I ring from another phone it eventually ends with message 'The mobile number you have called is currently unavailable. Please try again later'. Calling Plusnet support over a week ago I've waited as suggested to let all the porting complete. But it's now 28-Feb ....... email notification of port 'almost complete'from Plusnet was 16-Feb. Can you help .............. would be much appreciated.  

[#12]

Hi Audrey_Suntea,

If you could send me a private message, I'll be more than happy to take a look into this for you.

- Rebeka 

[#13]

Thanks RekekaPreston - sorted ............. all PN services working.

[#14]

You're welcome. 

If you need anything at all, don't hesitate to get in touch. 

- Rebeka 

[#15]

Hi Audrey_Suntea how did you get this resolved?

I've just moved over from EE (Sim activated 28/04) and port completed on the 03/05 - Set my voicemail up as you did all looked fine but then realised clients aren't leaving voicemails - checked by calling myself and I get the same message that you were getting.