phone call to number starting with 073 charged as outside plan
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Re: phone call to number starting with 073 charged as outside plan
28-08-2020 8:16 PM
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@markosp Are you any further forward after @TheMightyAJ called you and promised an update?
Re: phone call to number starting with 073 charged as outside plan
29-08-2020 7:40 AM
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Re: phone call to number starting with 073 charged as outside plan
29-08-2020 8:58 AM
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SU Escalation
Superuser escalation
This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.
Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.
Reason for escalation:
It's very disappointing that even after at least 4 interventions by the Help team , we are still no further towards getting an explanation for this.🙄
So lets see if escalating gets any results...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: phone call to number starting with 073 charged as outside plan
03-09-2020 12:02 PM
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Hi @markosp,
I've sent you a private message regarding this.
Re: phone call to number starting with 073 charged as outside plan
14-09-2020 7:56 PM
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Re: phone call to number starting with 073 charged as outside plan
14-09-2020 8:45 PM
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