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phone call to number starting with 073 charged as outside plan

Dabbler
Posts: 13
Thanks: 2
Registered: ‎19-10-2017

phone call to number starting with 073 charged as outside plan

I received a strange email today informing me that I started using my smart cap, so I checked and saw that a mobile number I called yesterday, starting with 073, was charged as if it was not included in the minutes allowance.

I called to clarify and was told it was a "business" number, which is chargeable. 

How can that be right?

We know that all numbers starting with 071 to 075 and 077 to 079 are standard UK numbers and should be included in the allowance. Why does is matter if the phone is registered to a person or a business? And if that's the case, shouldn't there be a way of knowing this in advance, the same way we know that numbers starting with 09 for example are premium ones.

 

35 REPLIES 35
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: phone call to number starting with 073 charged as outside plan

 

 

Hi @markosp

 

I share your understanding that 073 is just a standard UK mobile number - could you please PM me your account details and the number in question so that we can investigate this for you?

 

Best wishes

 

Dave

Rising Star
Posts: 90
Thanks: 23
Registered: ‎17-07-2018

Re: phone call to number starting with 073 charged as outside plan

Plug the first 5 digits of the number into the code lookup at https://www.telecom-tariffs.co.uk/codelook.htm

Does it come back as a standard number there?

Dabbler
Posts: 13
Thanks: 2
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Yes, it says

Mobile Vodafone   Mobile 2G/3G     FM5 Vodafone Mobile   Vodafone   
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: phone call to number starting with 073 charged as outside plan

 

Hi @markosp - I've raised this to our mobile team for further clarity and will come back to you when I learn more.

 

Best wishes

 

Dave

Anonymous
Not applicable

Re: phone call to number starting with 073 charged as outside plan

Just out of interest what would have happened if the smart cap was set to zero as mine is set to zero

Because there would have been no credit to pay for the call even though the call should/may have been part of the package

 

Brian A

 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: phone call to number starting with 073 charged as outside plan

 

Hi @Anonymous

 

That's a good question and hopefully one I'll be able to answer once I understand why this call was chargeable - as things stand, everything suggests that the number dialled is a standard residential mobile number.

 

Thanks

 

Dave

Superuser
Superuser
Posts: 9,135
Thanks: 2,218
Fixes: 160
Registered: ‎30-07-2007

Re: phone call to number starting with 073 charged as outside plan

@RandallFlagg 

Dave,

Has there been an explanation for this yet ?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: phone call to number starting with 073 charged as outside plan

Hi @MisterW

 

We have checked back with our Operations team but we don't have an update as of yet. 

 

We'll get this post updated when we know more. 

 

Kind Regards

Superuser
Superuser
Posts: 9,135
Thanks: 2,218
Fixes: 160
Registered: ‎30-07-2007

Re: phone call to number starting with 073 charged as outside plan

@OllieC  no response from Ops yet ?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: phone call to number starting with 073 charged as outside plan

Hi @markosp

 

Thank you for your continued patience. 

 

I have had a discussion with our Operations team who are still waiting on an update regarding this. As such, they have advised we can add a credit to your account to cover the charges while they still investigate. 

 

We do need to pass security in full before we can proceed with adding this for you. 

 

Please PM your:

 

Full Name:

Address:

Postcode:

Mobile Number: 

Confirm you are the account holder: 

 

Kind Regards

Dabbler
Posts: 13
Thanks: 2
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Hello and happy new year.
I just logged in to see if there's an update and saw the last message. I will respond via PM.

Edit: actually, it seems OllieC is not part of the team any more. Can someone else take over please?
Dabbler
Posts: 13
Thanks: 2
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Bump. Still nothing
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: phone call to number starting with 073 charged as outside plan

 

hi @markosp

 

My apologies that no-one came back to you on this one. I've asked our mobile team what the end result of the investigate was and should here something in the next 2/3 days.

 

I'll keep an eye on this for you to prevent any further delays.

 

Thanks

 

Dave

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: phone call to number starting with 073 charged as outside plan

Hi @marksop

 

Quick update - this is still being discussed and investigated by our mobile team. As soon as I learn more, I'll be in touch.

 

Best wishes

 

Dave