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o2 problem

Posts: 1
Registered: ‎23-07-2018

o2 problem

I have recently swapped  over to plusnet mobile from BT..

Since doing so it has now become apparent that people using o2 cannot ring me, they can only contact me via text or whattsapp..etc

when they attempt to ring me i am told it sounds engaged , not even going through to voicemail , which is activated..

i can ring them no problem..

this was never a problem on BT at any has only occurred since swapping to plusnet....puzzling , as i believe both BT  and plusnet use EE

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 304
Fixes: 15
Registered: ‎13-07-2017

Re: o2 problem

Something clearly isn't right here curlycow1889, could you please drop me a Private Message so I can open up the account and investigate?