cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to end Sim Only Contract

Schiehallion
Dabbler
Posts: 14
Thanks: 1
Registered: ‎07-08-2016

Trying to end Sim Only Contract

Hi. One for the Plusnet Reps.

I phoned Plusnet on the 4th November to give 30 days notice to end my Sim Only contract.

5th December phoned Plusnet as my Sim was still active. Was advised that it was on the system to end my contract, but that the 30 days didn't include weekends!

Can one of the reps look into this please? I'm sure I'm just meant to give 30 days notice and not 30 working days notice.

Thanks in advance for your help.

8 REPLIES
Superuser
Superuser
Posts: 6,960
Thanks: 991
Fixes: 60
Registered: ‎30-07-2007

Re: Trying to end Sim Only Contract

@Schiehallion I'm with you on the 30 days not being 'working days'. Extract from the T & C's below

20.1. If you want to end our agreement, unless you're inside the cancellation period set out in paragraph 12, you'll need to give us 30 days' notice. We'll continue to provide the services during this period and you'll need to pay all applicable charges.

No mention of working days there.

Hopefully one of the PN Help team will see your post and clarify the situation.

Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Trying to end Sim Only Contract

Hi Schiehallion, could you drop me a DM with the mobile number so I can look into it for you? - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Schiehallion
Dabbler
Posts: 14
Thanks: 1
Registered: ‎07-08-2016

Re: Trying to end Sim Only Contract

@adamwalker

Message sent.

Thanks for looking into this.

Regards

Highlighted
Schiehallion
Dabbler
Posts: 14
Thanks: 1
Registered: ‎07-08-2016

Re: Trying to end Sim Only Contract

@MisterW

Thanks for your reply. I was sure that it should have been 30 just days.

However, as you see one of the Plusnet staff is looking into this.

Thanks and Regards

Protech
Grafter
Posts: 49
Thanks: 27
Registered: ‎26-09-2017

Re: Trying to end Sim Only Contract

@Schiehallion

 

Having  dealt with contracts in a professional  environment for many years  It is usually understood that a notice period is in given in calendar days/months  unless explicitly stated otherwise.

It  would be reasonable to assume from Plusnet’s T&C’s Section 20.1 that the notice period is in elapsed Calendar days .

Also on the SIM only contract you are billed monthly – not every 30 working days !

I would charitably suggest that the agent who told you otherwise was either misinformed or misunderstood this.

Hopefully @adamwalker will be able to clarify for us all.

You can check out but you can never leave ( easily)
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Trying to end Sim Only Contract

Hi all, I can confirm that the notice required is 30 days as we don't specify working days. 

 

So apologies @Schiehallion I really don't know why you were advised that, I'll pass on some feedback. Please look out for a reply to your PM as I just need to go through a few checks with you. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Schiehallion
Dabbler
Posts: 14
Thanks: 1
Registered: ‎07-08-2016

Re: Trying to end Sim Only Contract

@adamwalker Message sent

@Protech Thanks for your comments. I wasn't convinced by the answer the agent gave.

Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Trying to end Sim Only Contract

Cheers, I've just replied back to you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team