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Replacement SIM activation

FIXED
Mr_D_Williams
Newbie
Posts: 2
Thanks: 1
Registered: ‎14-01-2019

Replacement SIM activation

I did receive a replacement sim on Thursday the 10th (this month) but it is not provisioned yet. Can anyone help?
Mr D Williams
4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Replacement SIM activation

Hi there.

I've raised this with our operations guys and I'll update you when I've heard back.

This should be within the next few days. Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Replacement SIM activation

Fix

This should be sorted within the next 2 hours.

Can you let us know how it goes?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mr_D_Williams
Newbie
Posts: 2
Thanks: 1
Registered: ‎14-01-2019

Re: Replacement SIM activation

Yes it's sorted. Thank you for the urgency on this case.
Mr D Williams
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Replacement SIM activation

Glad to hear that!

No problem. Let us know if you need any further speedy assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet