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Replacement SIM activation

FIXED
Newbie
Posts: 2
Thanks: 1
Registered: ‎14-01-2019

Replacement SIM activation

I did receive a replacement sim on Thursday the 10th (this month) but it is not provisioned yet. Can anyone help?
Mr D Williams
4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 17,986
Thanks: 5,730
Fixes: 963
Registered: ‎21-04-2017

Re: Replacement SIM activation

Hi there.

I've raised this with our operations guys and I'll update you when I've heard back.

This should be within the next few days. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 17,986
Thanks: 5,730
Fixes: 963
Registered: ‎21-04-2017

Re: Replacement SIM activation

Fix

This should be sorted within the next 2 hours.

Can you let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Newbie
Posts: 2
Thanks: 1
Registered: ‎14-01-2019

Re: Replacement SIM activation

Yes it's sorted. Thank you for the urgency on this case.
Mr D Williams
Plusnet Help Team
Plusnet Help Team
Posts: 17,986
Thanks: 5,730
Fixes: 963
Registered: ‎21-04-2017

Re: Replacement SIM activation

Glad to hear that!

No problem. Let us know if you need any further speedy assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team