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Replacement SIM activation

FIXED
Mr_D_Williams
Newbie
Posts: 2
Thanks: 1
Registered: ‎14-01-2019

Replacement SIM activation

I did receive a replacement sim on Thursday the 10th (this month) but it is not provisioned yet. Can anyone help?
Mr D Williams
4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,225
Thanks: 7,652
Fixes: 1,292
Registered: ‎21-04-2017

Re: Replacement SIM activation

Hi there.

I've raised this with our operations guys and I'll update you when I've heard back.

This should be within the next few days. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,225
Thanks: 7,652
Fixes: 1,292
Registered: ‎21-04-2017

Re: Replacement SIM activation

Fix

This should be sorted within the next 2 hours.

Can you let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Mr_D_Williams
Newbie
Posts: 2
Thanks: 1
Registered: ‎14-01-2019

Re: Replacement SIM activation

Yes it's sorted. Thank you for the urgency on this case.
Mr D Williams
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,225
Thanks: 7,652
Fixes: 1,292
Registered: ‎21-04-2017

Re: Replacement SIM activation

Glad to hear that!

No problem. Let us know if you need any further speedy assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team