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We'll do you proud. Not a good start.

Rogerde
Newbie
Posts: 1
Registered: ‎10-01-2019

We'll do you proud. Not a good start.

Hi all,

Not the best of starts to my SIM only deal. Took near 3 weeks for sim to arrive and a week to port my mobile number. With that In mind how do I calculate when my 14 day cancelation starts?
With porting my number I went through texting method but had to get in contact online chat to go through it again.
And as it's taken so long I'll have to pay o2 an extra 2 weeks plus I don't know when my actual plusnet contract started.
Glad it's only on a monthly contract.
Wish I'd known it would have taken this long at beginning.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: We'll do you proud. Not a good start.

Sorry for the issues you've had with porting your mobile number.

Your cooling off period of 14 days begins from the day after you sign up as it's not a period of time to trial the service, but time to allow you to cancel if you're not happy with the terms of the contract you've signed up to.

Let us know if you have any further issues and we'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet