Roaming issues in the Isle of Man
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Roaming issues in the Isle of Man
31-07-2017 8:57 PM
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As she can text, use data and recieve calls I suspect is a plusnet authentication issue rather than the Sure network, especially as two people are affected.
Has anyone ever seem this before?
- Tags:
- "I'm experiencing exactly the same problem! Plusnet say it's an issue with the local Providers
- accept rrsponsibility and not blame others.
- and yet other UK mobiles roaming on the Isle of Man don't encounter such trouble. Plusnet use EE - both under the BT umbrella - and really ought to accept responsibility and not blame local providers. It is evidently a software issue at Plusnet's end
- as EE customers don't have this problem - a relation of mine with an EE mobile had a software upgrade whilst on the Isle of Man. At the moment
- calls
- cant
- connection
- isle
- man
- Manx Telecom & Sure
- Roaming
- the only outward Call that I can make is to Customer Services using 500. Please Plusnet may I ask that you get your act together
Re: Roaming issues in the Isle of Man
01-08-2017 10:33 AM
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Have you tried adding the country code to the phone number she's calling? Or if it already is, try phoning the number without it.
Re: Roaming issues in the Isle of Man
01-08-2017 11:07 AM - edited 01-08-2017 11:09 AM
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Re: Roaming issues in the Isle of Man
01-08-2017 11:40 AM
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It's strange that they can receive calls. send texts and use data but not make calls? To do those it must have been authenticated. Were they able to make calls initially and then it stopped ? I'm thinking 'reached Smart cap limit'and the PN systems not realising the calls should be included in plan...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Roaming issues in the Isle of Man
01-08-2017 11:54 AM
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Yes it will be classed as roaming, though being in the UK they don't use the same networks as you have on mainland UK. Your usual (home network) will not be there.
It is the same for the channel islands when I were there.
Re: Roaming issues in the Isle of Man
01-08-2017 12:24 PM
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Not sure if that reply was meant for me.
Yes, I realise it's classed as roaming but it SHOULD be a 'roam like at home' destination and therefore everything included on the same basis as in the UK.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Roaming issues in the Isle of Man
02-08-2017 11:54 AM - edited 02-08-2017 11:58 AM
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Hi caryh! I'm sorry to hear that you're experiencing connection problems in the Isle Of Man!
MisterW is right in saying that the Isle Of Man is a Roam Like At Home destination, and this means that you can use your data, text and minutes allowances as you would in the UK.
If you'd like me to check if everything is all set up correctly on your account, then please don't hesitate to drop me a PM, and i'll be sure to help you out -Sean
Re: Roaming issues in the Isle of Man
02-08-2017 3:39 PM
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Sorry, I forget the recent legislation which has come in, and it was some years ago I went there.
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