Removing content block
FIXED
Send a Personal Message
Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have attained sufficient ranking to send PMs:-
- Have made 5 or more posts
- Have logged in (and out) at least twice and made 3 posts
Having attained the ranking a PM is sent as follows:-
- Click on the staff member's name in the left panel
- Click on SEND PRIVATE MESSAGE on the right
Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters.
Send a Personal Message
Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Browser and Interested) to send PMs. A user must have made 3 or more posts before they are allowed to send (or receive) a PM. Staff will usually endeavour to enable permissions to send PMs and then request the required information via a PM, but that might not always be practical.
Having attained the required ranking a PM is sent as follows:-
- Click on the staff member's name in the left panel
- Click on SEND PRIVATE MESSAGE on the right (or at the bottom when using a mobile device)
Note that PMs sent to one staff member of the help (social media) team are visible to all members of the help team, to provide support continuity across working rosters.
