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Only 2G when roaming in Germany

Marvebj
Newbie
Posts: 1
Registered: ‎13-01-2023

Only 2G when roaming in Germany

Hello,

I'm currently in Germany and on my personal phone with Plusnet I'm not able to get 4G data. Only "E" (i.e. 2G) is available. I've tried selecting different networks and I get the same problem.

This is really disappointing and not sure why I am having this issue given I was in Germany in December and had no issue whatsoever using same phone.

As PlusNet states Germany is "Roam like Home", why is there no 4G available? Has anything changed?

Would you be able to check my settings against the phone?

Marvin
4 REPLIES 4
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Only 2G when roaming in Germany

I'm really sorry for the issue you are having with your signal and I can completely imagine the hassle this is causing. 

 

I have sent you a Dm so that I can look into this for you.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
nickisparkle
Newbie
Posts: 1
Registered: ‎11-02-2023

Re: Only 2G when roaming in Germany

Hi,
I am having exactly the same problem. Please would you look into this for me, @SammyM.
Nicki
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Only 2G when roaming in Germany

Hi @nickisparkle 

I've sent you a PM regarding this

Let me know once you've responded

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
enlliserve
Grafter
Posts: 31
Thanks: 15
Registered: ‎02-02-2019

Re: Only 2G when roaming in Germany

Well, there is no 3G in Germany and there have been problems with some PN customers getting 4G for over a year.

As PN don't do VoLTE calls will have to go 2G