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Reducing my smart cap

haylocki
Newbie
Posts: 2
Thanks: 1
Registered: ‎28-05-2018

Reducing my smart cap

Hi, I would like to reduce my smart cap by email, or via this forum.

Is this possible?

 

Cheers, Ian

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 929
Thanks: 164
Fixes: 31
Registered: ‎25-11-2016

Re: Reducing my smart cap

Hi haylocki,

Thanks for getting in touch with us!

You can reduce your Smart Cap by emailing into us at mobile-help@plus.net, although I must advise, that there is a 24 hour response timescale and the Team will need to run through security with you first. 

Alternatively, you can have this adjusted by catching us on our Live Chat feature or by calling 500 free from your SIM. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
haylocki
Newbie
Posts: 2
Thanks: 1
Registered: ‎28-05-2018

Re: Reducing my smart cap

Thanks.