Re: logging into my account
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- Re: logging into my account
18-01-2018 10:13 AM
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logging into my account
16-01-2018 9:59 PM
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guys this kind of a weird one, ever since I joined pn I struggle too log onto my account the web page wont open ,yet the community web page I can access easily,,any ideas please. if I log into the community web page then try from there iget the same result it wont open my account web page.????
Re: logging into my account
16-01-2018 11:01 PM
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Re: logging into my account
17-01-2018 9:20 PM
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Brownie , thanks for the reply, but its not the log in that's the problem but actual web page for the log in that wont load,, this happens wether I try too load it direct of the net or use the community page too try and access the login in page.i hope that is clear ?.
Re: logging into my account
18-01-2018 8:40 AM
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Can you try a couple of things.
Open a command prompt do the following:
ping www.plus.net
and then
tracert www.plus.net
copy and paste the results here
are you on fibre or adsl do you know?
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: logging into my account
18-01-2018 10:02 AM
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Dvorak , many thanks for the reply, I'm not much of a computer buff so not sure how too do what you ask, I'm on fibre b/b with bt, this problem is only on a web page trying too open a log in page for my account, it doesn't load the page.sorry I know that's not much help .
Re: logging into my account
18-01-2018 10:05 AM
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I'm a little confused, thought you were trying to open the PlusNet broadband account page.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: logging into my account
18-01-2018 10:12 AM
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sorry for the confusion, I have saved 2 favorites ,, forum-plus net community and welcome back login-plus net -account, if I open forum plus net and log in everythings ok, if I try too log in too my account for plus net from that page it tries but wont open the login page. or if I try too open welcome back login page it wont open that page. ive tried other ways in but its a gamble as too when and if it opens the page, I hope this explains it .
18-01-2018 10:21 AM
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https://www.plus.net/my-account/mobile/jsf/pages/Login.xhtml
that's working for me ok on both a PN and non-PN connection.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: logging into my account
18-01-2018 11:06 AM
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Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: logging into my account
18-01-2018 1:26 PM
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Hi @90505826,
Sorry to hear you're having some issues loading your My Account page.
The first thing we'd suggest would be to try an alternative browser, if you're still having issues in a different browser then just drop myself or any of the other mobile staff a message and we can look into this further for you.
Re: logging into my account
18-01-2018 1:51 PM
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Dvorak, thank you for your reply, I used the link you put up and I managed too go straight into the login page, I tried this a few times and only once would it not load of your link, I deleted all the favorite links I had added for plus net and reloaded the one you sent me, its loading properly at the moment, but wont load from the header in the community forum front web page, crazy ha ha, o well I do have a way in and will run with this for the time being, will keep you all in the loop. many thanks paul.
Re: logging into my account
18-01-2018 2:13 PM
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seems like I was a bit previous, the same problem is back again even though I'm using the link that Dvorak posted,, its almost as though the loading stalls when it starts if you leave it for a while it suddenly pops up. ive change the cookie setting too don't block (didn't change anything), ive used a different acess for the web ( same result), its a pain but I guess I can live with it maybe it will get better!!!.sorry.
Re: logging into my account
18-01-2018 3:27 PM
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This should be the page you want (That Dvorak linked). It took a bit longer to load than I expected but got there after around 5 seconds on my (Fibre) connection.
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: logging into my account
18-01-2018 3:53 PM
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yes that's the one I have and am using too get too my account,but it wont open at all when I tried it again, left it for a while and now it opens instantly, I'm not really sure why its so randomly not working , everything else I use too open a web page works instantly that includes the community forum for pn. !!
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