Query re: 2GB extra mobile data for broadband users

[#1]

Hi,

We're thinking of signing up for Plusnet broadband - my understanding is that normally entitles users to an extra 2GB of mobile data.

The broadband would be in a different first name though to my mobile account - could I still get the extra 2GB? I could give details of the broadband account at the same address.

Thanks for any help/advice with this.

[#2]

Hi @ashn  you can find the details on 'mates rates' for mobile here https://www.plus.net/help/mobile/mates-rates-guide/

The significant part is extracted below

'You can register up to 5 mobile accounts on Mates Rates. These can be registered in anyone's name so long as they live at the same address as where your broadband is registered. All you’ll need is your broadband account details so that we can confirm you are an existing customer'

Hope that helps

[#3]

I have a similar question.  I am currently a broadband and mobile customer and am getting mates rates on my current 30 day contract.  If I upgrade on line will the 2GB automatically be added to the new contract ?

[#4]

Phoned this morning and changed contract, didn't want to risk any hassle.

[#5]

Thanks for your post @molerat.

We're sorry for the delay in getting back to you but are pleased that you've now managed to speak to an advisor and have things in hand.

Please let us know if you need any further assistance.