cancel
Showing results for 
Search instead for 
Did you mean: 

Message Not Sent. Phone Number Formatted Incorrectly

copperboss
Newbie
Posts: 1
Registered: ‎02-12-2019

Message Not Sent. Phone Number Formatted Incorrectly

Hi, 

Can anyone help.  I get the following message whenever I try and send a message to one particular number (My Wife).  The number has been in my phone as a contact and been used up to this morning, with no issues.  It has suddenly stopped allowing me to send texts to this one number, and I cannot receive texts from this number also. 

 

Have tried sending and receiving from different numbers with no issue.  Have deleted the contact and re-entered it.  Have reset the phone and restarted, taken the SIM out and reinserted in. Nothing works.  I have data still working and there are no other issues. 

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,952
Thanks: 5,330
Fixes: 421
Registered: ‎30-06-2016

Re: Message Not Sent. Phone Number Formatted Incorrectly

@copperboss  Welcome to the forum.

Can your wife send and receive calls/texts to you and/or others?

Can you call her or is it just texts that don't work?

Can you contact her using a different phone?

How do you know that the fault is with your phone and not your wife's?

 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Message Not Sent. Phone Number Formatted Incorrectly

 

Hi @copperboss - thanks for highlighting this.

 

If you could provide the info that @Baldrick1 has requested that would really help.

 

Best wishes

 

Dave