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Plusnet mobile signal issues 23/12/16

Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Plusnet mobile signal issues 23/12/16

We are aware that some customers are experiencing an issue with their Plusnet Mobile signal. We’re working hard on a fix and will keep you updated. Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Plusnet mobile signal issues 23/12/16

Hi all,

Just a quick update! This issue has now be resolved and you should be good to go! If you're still experiencing any hiccups with your signal, try the following re-boot:

  • Turn the handset off.
  • Take the SIM card out.
  • Leave it for a couple of minutes.
  • Replace the SIM card.
  • Turn the handset back on.

This refreshes the signal to the SIM card. 

If you're still experiencing connection issues after trying this process, give us a shout and we'll be more than happy to help with this!

- Rebeka Smiley