Plusnet Mobile Text Message Issues
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Plusnet Mobile Text Message Issues
13-04-2017 10:00 AM
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Hi,
Some of our Plusnet Mobile customers may be affected by an issue preventing text messages from being sent. We’re working hard to resolve this as quickly as possible and will keep you updated on our community service status page https://goo.gl/egz4eU.
Re: Plusnet Mobile Text Message Issues
13-04-2017 10:25 AM
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Hi Ashleigh
Thanks for the update. It's reassuring that you've spotted the problem and are dealing with it.
I've found an apparent pattern, in case it helps with diagnosing the issue?
On both mine and my partners mobiles (ex LifeMobile customers, two different accounts, two different SIMs, two different phones and different messaging apps) single part texts (<160) seem to go through okay but multipart (>160) are getting blocked. I don't know for certain if this is a genuine difference though, or if it's just statistical (i.e. a 3-part message has 3x the chance of failing.)
Warm Regards
Julie
x
Re: Plusnet Mobile Text Message Issues
13-04-2017 10:30 AM
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Scratch that; yeah, it's just a statistical pattern, not a true cause and effect.
Re: Plusnet Mobile Text Message Issues
13-04-2017 12:03 PM
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I hope this gets sorted soon as it's really winding me up.
Re: Plusnet Mobile Text Message Issues
13-04-2017 12:19 PM
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Touch wood - seems to be some improvement from earlier this morning.
Re: Plusnet Mobile Text Message Issues
13-04-2017 12:54 PM
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Hi
This is still an Issue for me.
Unable to send any Texts.
Also Incoming texts are running over 12-24hrs late.
Not good really.
Hope you can get this sorted ASAP.
Thanks
Re: Plusnet Mobile Text Message Issues
13-04-2017 1:17 PM
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Re: Plusnet Mobile Text Message Issues
13-04-2017 1:18 PM
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We’re pleased the issue some Plusnet Mobile customers may have had sending text messages has now been resolved. Thank you for your patience.
Re: Plusnet Mobile Text Message Issues
13-04-2017 1:41 PM
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I hope so, thanks for letting us know.
Re: Plusnet Mobile Text Message Issues
13-04-2017 1:49 PM
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Would you care to enlighten us as to what caused the issue?
Re: Plusnet Mobile Text Message Issues
18-04-2017 10:25 AM
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It would be interesting to know because I noticed that GiffGaff made an announcement on their forum last week that sending and receiving texts today (18/04/17) would be irregular for a few hours.
So is this some sort of upgrading or provisioning that all networks are doing. If it is upgrading take note PN that GG informed their customers.
Re: Plusnet Mobile Text Message Issues
18-04-2017 10:42 AM
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The giffgaff announcement ONLY relates to SMS communication from Giffgaff e.g payment confirmation and goodbag expiry. It specifically says
(Emails and SMS that you send using your giffgaff phone will be unaffected).
So it doesn't seem to be a common upgrade across networks
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Mobile Text Message Issues
07-06-2017 10:44 PM
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I have this error 38, cant send text Phone is Moto G5 ~ if I put the sim in my windows phone it works without error
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