Original number
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- Re: Original number
Original number
23-09-2021 3:08 PM
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Re: Original number
23-09-2021 4:42 PM
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@Leanne175uk sounds like youve got whats known as a 'split port', where the porting of your number hasnt fully completed correctly. Call mobile support on 500 from your mobile or 0800-079-1133 from another phone, and explain the situation
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Original number
24-09-2021 11:51 AM
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Thanks for your post @Leanne175uk and welcome to our Community Forums.
I'm really sorry to see your original number's not working.
Can you private message me the following information so we can take a closer look?
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
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