Not receiving 4G signal anymore

[#1]

Hi,

In the past few weeks I haven't been getting anything past 3G signal. I've checked EE's coverage and I should be getting 4G and used to do so, but don't know what's changed.

I'm using a Pixel 3A and my mobile plan includes 4G as I used to get it.

Any help much appreciated.

Cheers

Simon

[#2]

Moderator's note by Dick (Strat): Post removed as bumping is against the Forum Rules.

[#3]

Welcome to the forum.  🙂

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@simontd13 wrote:

I've checked EE's coverage...

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Plusnet's coverage is not quite as extensive as EE's, as explained in this topic .

https://www.plus.net/mobile/coverage-checker

[#4]

Thanks, I should have full 4G coverage according to the coverage checker but I just haven't had it recently. Could it be due to my recent update to Android 11?

[#5]

Thanks for your post @simontd13 and welcome to our Community Forums.

I'm sorry to see you're not getting any 4G signal. Are you outdoors or indoors?

Also if you can you drop me a PM with the following details, we'll be happy to take a closer look?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When messaging me, please include a link to this thread as our staff PM's go through a centralised system internally

Cheers