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Not receiving 4G signal anymore

simontd13
Newbie
Posts: 3
Registered: ‎20-06-2021

Not receiving 4G signal anymore

Hi,

In the past few weeks I haven't been getting anything past 3G signal. I've checked EE's coverage and I should be getting 4G and used to do so, but don't know what's changed.

I'm using a Pixel 3A and my mobile plan includes 4G as I used to get it.

 

Any help much appreciated.

Cheers

Simon

4 REPLIES 4
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Not receiving 4G signal anymore

Moderator's note by Dick (Strat): Post removed as bumping is against the Forum Rules.

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198kHz
Seasoned Hero
Posts: 5,731
Thanks: 2,779
Fixes: 41
Registered: ‎30-07-2008

Re: Not receiving 4G signal anymore

Welcome to the forum.  🙂


@simontd13 wrote:

I've checked EE's coverage...


Plusnet's coverage is not quite as extensive as EE's, as explained in this topic .

 

https://www.plus.net/mobile/coverage-checker

Murphy was an optimist
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simontd13
Newbie
Posts: 3
Registered: ‎20-06-2021

Re: Not receiving 4G signal anymore

Thanks, I should have full 4G coverage according to the coverage checker but I just haven't had it recently. Could it be due to my recent update to Android 11?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,300
Fixes: 1,600
Registered: ‎21-04-2017

Re: Not receiving 4G signal anymore

Thanks for your post @simontd13 and welcome to our Community Forums.

I'm sorry to see you're not getting any 4G signal. Are you outdoors or indoors?

Also if you can you drop me a PM with the following details, we'll be happy to take a closer look?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When messaging me, please include a link to this thread as our staff PM's go through a centralised system internally

Cheers

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet